Privacy Policy

Last updated: 20th February 2026

Rowena Harris Counselling (“I”, “me”, or “my”) is committed to protecting your privacy and handling your personal information in an open and transparent way, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy explains how I collect, use, store, and protect your personal information when you visit https://rhcounselling.com.au/ or engage with my counselling services.

What personal information I collect

I may collect personal information that is reasonably necessary to provide counselling services, respond to enquiries, or operate my website, including:

• Name
• Email address
• Information you submit via contact or enquiry forms
• Appointment and service-related information
• Any information you voluntarily provide in correspondence

I do not collect payment details directly through this website.

Sensitive information

In the course of providing counselling services, I may collect sensitive information, including health-related information. This information is handled with a high level of confidentiality and is collected only with your consent, or where required or authorised by law.

How I collect your information

I collect personal information when you:

• Submit an enquiry or contact form
• Communicate with me via email
• Book or attend counselling sessions
• Use my website (via cookies and analytics tools)

How I use your information

I use personal information to:

• Respond to enquiries and provide counselling services
• Manage appointments and communication
• Improve my website and services
• Meet legal, ethical, and professional obligations

I do not sell, rent, or trade your personal information.

Website cookies and analytics

My website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use the site and to improve functionality.

Cookies do not identify you personally, but you can disable cookies via your browser settings if you prefer.

Disclosure of personal information

I may disclose personal information:

• With your consent
• To service providers who assist me in operating my website or services (for example, hosting providers)
• Where required or authorised by Australian law

I take reasonable steps to ensure third parties protect your information.

Data storage and security

I take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information is stored securely using industry-standard safeguards. However, no method of transmission over the internet is completely secure.

Access and correction

You may request access to, or correction of, the personal information I hold about you by contacting me using the details below.

Changes to this Privacy Policy

I may update this Privacy Policy from time to time. The latest version will always be available on my website.

Contact

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:

Email: info@rhcounselling.com.au